Troubleshooting

Find your problem below. If it isn't listed, email [email protected].

My household says it's paused

Your household was created after Premium became required, and nobody in it has an active trial or subscription right now. Nothing is lost. Anyone in the household can start the free month or subscribe on the screen Forra shows, and everyone gets back in. Already subscribed? Tap Restore purchases there. Want a copy of your data or to delete your account instead? Both are on that screen too. See Subscription and billing.

Notifications aren't arriving

Open Settings › Notifications. If a banner says notifications are off, tap Open Settings and allow them for Forra.
Check that the notifications you want are switched on.
Update Forra from the App Store or Google Play.
Sign out and back in. This registers your phone for notifications again.

You aren't notified about your own changes, only about what others in your household do. Budget alerts are the exception: they reach everyone, including whoever logged the expense.

Signed out of Forra? That phone gets no notifications until you sign in again.

An invite link opens a web page instead of the app

Update Forra from the App Store or Google Play and tap the link again. Some older Android versions of the app open invite links in the browser. Until then, the page shows the 8-character code: in Forra, choose Join a family and type it.

"You're already in a family"

You can only be in one household. To join a different one, leave yours first in Settings › Leave family, then open the invite again. What leaving does.

"That invite code has expired" or "has already been used"

A code lasts 14 days and works once. Ask the person who invited you to tap Invite a member and send it again.

Update ready is a quick update to Forra that installs without the app store. Tap Update now and Forra restarts in a moment. The version number in About only changes when you update from the App Store or Google Play, so after this popup it looks the same, even though the update worked.

The sign-up or reset code email didn't arrive

Wait a minute and check your spam or junk folder.
Tap Resend code. Only the newest code works.
Check for a typo in your email address. Forra suggests a fix when it spots a common one.

Premium features are still locked after subscribing

Make sure your phone is signed in to the Apple ID or Google account you subscribed with.
In Forra, open Settings › Restore purchases.
If it's still locked, wait a minute and restart Forra.

One subscription covers everyone in your household. If another member pays, there is nothing to restore on your phone: Settings shows Covered by and their name. See Subscription and billing.

A Forra link in Instagram shows a white page

Instagram's built-in browser can't open the App Store. Tap ⋯ in the top corner, choose Open in browser, and tap the link again.

"No connection — showing what we have"

Forra can't reach the internet, so you're seeing what was last loaded. Changes you make now may not save. Wait for a connection, then pull down to refresh.

Still stuck?

The quickest way is Settings › Help › Contact support: it opens an email with your Forra version already filled in. Or email [email protected] and include:

your Forra version, from Settings › About
your phone model
what you tapped, and what happened

A screenshot helps. Please don't send your password: we'll never ask for it.